The main objective and overall focus for any organisation is to heighten profitability through continuously improving customer satisfaction as well as driving down operational costs. In order to achieve this, organisations have to be able to take a step back from the day-to-day operations of their business and need to understand their current position, where they wish to be and produce a plan of how to get there.
Visit the Independent Business Consultants Network website for more information on Business Measurement and Improvement